Terms & Conditions

Last updated: June 2, 2026

These Terms and Conditions ("Terms") govern your access to and use of the SIPLIVE platform, including the web portal, APIs, voice services, SMS messaging, contact center features, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing the portal, or using any feature of the Service, you represent that you have read, understood, and agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

SIPLIVE is a multi-tenant telecommunications management platform that provides:

• PBX administration and call routing via Asterisk
• Voice call management, extensions, IVRs, queues, and ring groups
• SMS messaging services (currently in beta)
• Contact center and queue management
• Reporting, analytics, and audit logging
• Identity management and SSO integration
• Backup and recovery services
• API access for provisioning and integration

Features marked as "Beta" are provided for evaluation purposes and may be modified or discontinued. Beta features are not subject to service level commitments.

3. Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials and API keys
• All activity that occurs under your account or tenant
• Ensuring that users you provision comply with these Terms
• Promptly notifying us of any unauthorized access or security breach
• Keeping your contact information current and accurate

4. Acceptable Use

You agree not to use the Service to:

• Send unsolicited communications (spam) or violate applicable anti-spam laws (including CAN-SPAM, TCPA, and A2P 10DLC requirements)
• Transmit unlawful, harassing, defamatory, obscene, or fraudulent content
• Impersonate any person or entity or misrepresent your affiliation
• Attempt to gain unauthorized access to other tenants, systems, or data
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service for robocalling, autodialing, or mass communications without proper consent and registration
• Violate any applicable local, state, national, or international law or regulation

5. SMS Messaging Terms

Use of SMS features is subject to additional requirements:

• You must comply with all applicable regulations including TCPA, CAN-SPAM, and carrier A2P 10DLC requirements
• You must obtain proper consent from recipients before sending messages
• You must honor opt-out requests immediately. STOP, UNSTOP, and HELP keywords are handled automatically by the platform
• Message and data rates may apply to recipients depending on their carrier plan
• You are responsible for maintaining your own A2P campaign registrations with carriers
• SMS features are currently in beta and subject to change

6. Voice and Telecommunications

Voice services are subject to:

• Compliance with applicable telecommunications regulations in your jurisdiction
• Emergency calling (E911) limitations — SIPLIVE is a PBX management platform; emergency call routing is the responsibility of the configured trunk provider
• Carrier and interconnect terms imposed by your chosen SIP trunk providers
• Call recording laws in your jurisdiction — you are responsible for obtaining required consent before recording calls

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms. You agree that we may process data as described in the Privacy Policy.

As a multi-tenant platform, your data is logically isolated from other tenants. You retain ownership of your data. We will not access your data except as necessary to provide the Service, comply with legal obligations, or as expressly authorized by you.

8. Intellectual Property

The SIPLIVE platform, including its software, design, and documentation, is proprietary to SIPLIVE. These Terms do not grant you any rights to our trademarks, logos, or intellectual property beyond the limited license to use the Service as described herein.

9. Third-Party Services

The Service integrates with third-party providers including telecommunications carriers, identity providers, cloud storage services, and notification platforms. Your use of those integrations is also subject to the terms of those third parties. We are not responsible for the availability, accuracy, or conduct of third-party services.

10. Availability and Support

We strive to maintain platform availability but do not guarantee uninterrupted service. We reserve the right to perform maintenance, updates, and modifications to the Service. Beta features are provided without uptime commitments.

11. Limitation of Liability

To the fullest extent permitted by applicable law, SIPLIVE shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of data, business interruption, or failure of telecommunications services, arising from your use of or inability to use the Service.

12. Indemnification

You agree to indemnify and hold harmless SIPLIVE, its affiliates, officers, and employees from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or third-party rights.

13. Termination

We reserve the right to suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases and we may delete your data in accordance with our retention policy.

14. Modifications to Terms

We may update these Terms periodically. The "Last updated" date reflects the most recent revision. Continued use of the Service after changes constitutes acceptance. Material changes will be communicated through the platform or by email.

15. Governing Law

These Terms are governed by applicable law. Any disputes shall be resolved through good-faith negotiation, and failing that, through binding arbitration or courts of competent jurisdiction.

16. Contact

For questions about these Terms:

legal@siplive.net
siplive.net